FAQsNovember 26, 2021 2022-12-12 10:44
Do you ship or sell Marijuana/Cannabis?
No, we deal in accessories NOT Cannabis
What is the ordering cut off to get this months box?
- Pre-Orders open on the 15th of every month for the upcoming months box. i.e. on May 15 pre-orders will open for the June box
- All current month boxes are open for sale until the 15th of the same month or until they are sold out. i.e. June’s box will stop selling on June 15 unless sold out sooner.
- SECURE YOUR GLASS, WE SELL OUT FAST! We can’t stress this enough! We work with AMAZING Canadian Wholesalers and small businesses to secure some truly unique pieces for our boxes…but only in limited quantities. Being on subscription or pre-ordering your box makes sure you get yours!
Where do you ship and how much is shipping?
- WE ONLY SHIP WITHIN CANADA
Do subscriptions automatically renew?
- No, all subscriptions are pre-paid
- No recurring payments
How can I pay for my subscription and/or order?
We know not everyone has a credit card or likes to pay that way. Currently we offer two ways to pay for your order.
- Credit card
- Canada only: Email money transfer.
Do I need a monthly subscription?
Nope, one time purchases are available
Can I get a refund?
Yes! Our subscriptions are 100% satisfaction guaranteed! If you are unhappy with your box/envelope and all products are unused, all you have to do is get in touch with us at firstname.lastname@example.org and we’ll make it right! You can return your unopened and unused box/envelope for a full refund within 7 days of delivery. Shipping and handling costs will not cover on refunds/exchanges.
When does Canadian High Club boxes ship?
- DUE TO COVID-19 SHIPPING DELAYS ARE EXPECTED. WE SHIP AND WILL PROVIDE YOU WITH A TRACKING NUMBER FOR ALL ELIGIBLE ORDERS.
- TRACKING NUMBER PROVIDED: Depending of your courier choice a tracking # maybe provided.
- NO TRACKING NUMBER PROVIDED: Items can take up to 20 business days (excluding holidays and weekends) to get to you.
- MONTHLY SUBSCRIPTIONS & PRE-ORDERS: WE SHIP ON THE FIRST FRIDAY OF EVERY MONTH.
- We will send an automatic order confirmation via email when the order is placed and then another automated email once the order has shipped with your courier tracking #.
- Reminder: OUR SUBSCRIPTIONS DO NOT AUTO RENEW! Therefore you will receive an email near the end of your subscription asking if you would like to renew. You are under no obligation to do so.
- SUBSCRIPTION UPDATE: ALL SUBSCRIPTIONS ARE NOW AVAILABLE!
How do I track my box?
- Once your order is shipped you will receive an email containing your tracking number for all eligible orders. Please allow 24 hours for your tracking information to be updated by the courier.
- Couriers does not provide tracking numbers for orders sent via general mail. Please know it can take up to 20 business days (no weekends or holidays) to be delivered.
Do I get what I see in the picture for the Pipes & Delights and/or Chronic Bong Cargo?
- Flavours and colours of items are sent at random for all subscription boxes
- If we run out of stock for an item within a Pipes & Delights or Chronic Bong Cargo, we reserve the right to change the item for an equal valued item.
- You may include a brief note with your purchase for an item you may desire!
What if my glass breaks during shipping?
We offer one free replacement for any glass that arrives broken. Send a picture of your package and broken unused glass to email@example.com within 48 hours of receiving your package.