FREE SHIPPING ON ALL SUBSCRIPTION BOXES * $20 FLAT EXPEDITED SHIPPING FEE FOR ALL OTHER ORDERS

FAQs

 Do you ship or sell Marijuana/Cannabis?

  • No

       What is the ordering cut off to get this months box?

      • Our monthly subscriptions run from the 1st of every month until 11:59pm EST on the last day of every month.  For example, if you ordered between May 1 - May 31 you would get the May box.

       Where do you ship and how much is shipping?

      • CANADA - FREE DOMESTIC SHIPPING ANYWHERE IN CANADA for all subscription boxes/boxes and build your own packs
      • 20.00 flat fee for all other products - Domestic Canadian shipping 

      Do subscriptions automatically renew?

      • No, all subscriptions are pay up front 

      How can I pay for my subscription and/or order?

      • We know not everyone has a credit card or likes to pay that way.  Currently we offer two ways to pay for your order.
        • Credit card
        • Canada only:  Email money transfer.
       Do I need a monthly subscription?
      • Nope, one time purchases are available

        Can I get a refund?

        • Yes!  Our subscriptions are 100% satisfaction guaranteed!  If you are unhappy with your box/envelope and all products are unused, all you have to do is get in touch with us at info@canadianhighclub.ca and we'll make it right!  You can return your unopened and unused box/envelope for a full refund within 7 days of delivery.  Shipping and handling costs will not be covered on refunds where boxes/envelopes have been returned after 7 day period or products have been used.

         When does Canadian High Club boxes ship?

        • DUE TO COVID-19 SHIPPING DELAYS ARE EXPECTED.  WE SHIP VIA CANADA POST AND WILL PROVIDE YOU WITH A TRACKING NUMBER FOR ALL ELIGIBLE ORDERS.
        • TRACKING NUMBER PROVIDED:  Canada Post website is your best friend!  We do not have any further insight once your package has been given to Canada Post for shipping.  
        • NO TRACKING NUMBER PROVIDED:  Item is sent via Canada Post general mail (no tracking).  Items can take up to 20 business days (excluding holidays and weekends) to get to you.
        • MONTHLY SUBSCRIPTIONS & PRE-ORDERS:  WE SHIP ON THE FIRST FRIDAY OF EVERY MONTH.  EX. JUNE 5 is the first Friday in June
        • We will send an automatic order confirmation via email when the order is placed and then another automated email once the order has shipped with your Canada Post tracking #.  
        • Reminder:  Our subscriptions do not auto renew therefore you will receive an email near the end of your subscription asking if you would like to renew.  You are under no obligation to do so.

        How do I track my box?

        • We ship via. Canada post, once your order is shipped you will receive an email containing your tracking number.  Please allow 24 hours for your tracking information to be updated by Canada post.
          What if my glass breaks during shipping?
          • We offer a free replacement for any glass that arrives broken.  Send a picture of your package and broken unused glass to info@canadianhighclub.ca within 48 hours of receiving your package.

           How can I contact Canadian High Club?

          • Info@canadianhighclub.ca